Privacy Policy

1. Introduction

ThriveWell ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name and contact information (email address, phone number, postal address)
• Account credentials if you create an account
• Payment information for orders
• Communication preferences

2.2 Usage Information

• Browser type and version
• Pages visited and time spent on our website
• IP address and device information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about products, services, and inquiries
• Improving our website and customer experience
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Analyzing website usage and trends

4. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data based on:

• Consent: When you provide explicit consent for specific purposes
• Contract: When necessary to fulfill our contractual obligations
• Legitimate interests: When necessary for our legitimate business interests
• Legal obligation: When required by law

5. Sharing Your Information

We may share your information with:

• Service providers who assist in business operations
• Payment processors for transaction handling
• Shipping companies for order fulfillment
• Legal authorities when required by law

We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdraw consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

ThriveWell

Jiráskova 26, 500 03 Hradec Králové, Czechia

Email: [email protected]

Phone: +420 495 218 742